URGENT: Final App Closure and Fund Withdrawal Notice
In compliance with the Promotion and Regulation of Online Gaming Act, 2025, the Rummytime app and website have been permanently shut effective October 23, 2025. We want to assure you that all funds remaining in your Rummytime account are safe and secure with us. In case you have any amount remaining in your Rummytime account, you must follow the process outlined below to initiate the final transfer of your balance.
1. Final Fund Withdrawal Request
All users who have a remaining balance in their Rummytime account must follow this link to initiate the final withdrawal process. Please note that direct withdrawal services via the app are no longer available. Click Here to Request Your Fund Transfer: link for fund request
Withdrawal Guidelines:
- KYC Platform: The link above will redirect you to a third party website hosted by IDFY, our partner supporting the final transfer of your funds.
- Mandatory KYC: You are required to complete your Know Your Customer (KYC) verification process directly on the IDFY platform. This is necessary to ensure that the funds are transferred to the rightful account holder. Your use of the IDFY platform is subject to the terms of use and privacy policies of IDFY, Rummytime will not be responsible for the products, services or content offered or made available on IDFY platform.
- Automatic Transfer: Once your KYC is successfully completed and verified, we will automatically initiate the transfer of your entire remaining balance in the Rummytime account to the bank account details you provide during the KYC process.
- Processing Time: Funds will be transferred to your bank account within 7–15 working days following the completion of your KYC verification.
General Support and Queries
For any queries related to your account, the closure, or the transfer process that are not covered by the links above, please reach out to our dedicated support team. Email Support: support@rummytime.com